FAQs
Frequently Asked Questions (FAQ)
Welcome to Grease Chimp's FAQ page. We've put together the most commonly asked questions to help you get the answers you need fast. If you still need help, our AI chatbot is available 24/7 and can answer most queries within seconds.
Shipping & Delivery
Where do you ship from?
All our products are shipped from warehouses within Australia.
How long does delivery take?
Orders typically arrive within 7 days.
Do you offer tracked or express shipping?
All shipping is tracked. We currently only offer standard shipping.
Do you ship internationally?
We currently only ship within Australia.
Is shipping free?
Yes! Shipping is free nationwide.
Returns & Refunds
Do you offer refunds?
If a product has a major failure (e.g., unsafe, unfit for purpose), you may be eligible for a refund or replacement. For minor issues, we reserve the right to repair or replace the item. We do not offer refunds for change-of-mind purchases.
What is your return condition policy?
Returned products must be unused and in their original packaging.
Who pays for return shipping?
We cover the cost of return shipping on approved claims.
Are there any non-refundable items?
Yes—digital products are not eligible for return or refund.
Payments & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Are your prices in Australian dollars?
Yes, all prices are listed in AUD.
Is GST included in the prices?
Yes, GST is included in all our prices.
Product Questions
Are your products universal or vehicle-specific?
We offer both universal and vehicle-specific products. Please check the product description before purchasing.
How can I check if a product fits my vehicle?
Compatibility details are provided in the product description. If you’re unsure, use our chatbot. Example: Ask "Will this fit my Nissan Skyline R33 coupe?" and you’ll get a quick response.
Can I get help choosing the right product?
Absolutely. Use the chatbot on the screen to ask anything. It's designed to assist with product selection based on your vehicle.
Orders & Accounts
Do I need to create an account to place an order?
No, an account is not required to complete a purchase.
How can I track my order?
You’ll receive an email with your tracking number once your order is shipped. You can also track your order by chatting with our AI assistant.
How fast do you process orders?
Orders are typically processed within 24 hours.
Can I cancel or change my order?
Yes, but only if your order has not yet been fulfilled.
About Grease Chimp
What is Grease Chimp?
We are an innovative automotive supplier, embracing the future of AI to make your shopping experience faster, smarter, and more convenient.
Is Grease Chimp an Australian business?
Yes, we are proudly Australian-owned and operated.
What makes Grease Chimp different?
Our extensive use of AI to assist with product selection, customer service, and personalization makes us stand out in the automotive space.
Support
How can I contact you?
The fastest way to get help is via our on-site chatbot. It’s available 24/7 and can assist you immediately.
Do you have a customer service email or phone?
We do not offer email or phone support. Please use the chatbot for assistance.
When can I expect a reply?
Our AI chatbot replies instantly. Human responses are provided within 24 hours if needed.